CBC Radio’s Thunder Bay morning program “The Great Northwest” recently interviewed Barb Duguay, Program Administrator, and Kim Redford, both instructors for the Valley Adult Learning Association (VALA) on their pilot project with the staff at the Super 8 Motel in Fort Frances, Ontario. This CODA project (Collaborative Development Approach to Workplace and Community Workforce Literacy and Essential Skills Project) is funded by the MTCU and administered through the Ontario Literacy Coalition.
VALA approached Super 8 in 2010 and asked to work with their staff of 18 to enhance their essential skills critical to their positions within the company. Once Super 8 agreed to participate in the training, VALA took charge, assessing the needs of both the company as a whole, as well as the individuals staff members. Though touching on many essential skills, VALA primarily focused on working with Super 8′s staff in computer use, document use, working with others, and problem solving.
The project, ending May 18, 2011 has had large success in improving job satisfaction and communication – not only between staff, but with the public, as well as building confidence in the staff within the workforce.
Listen to the CBC interview below: